Recent Research

Of surfing customers would be more comfortable with an online purchase if there was more human contact.

Of customers prefer a human representative when the price point gets too high or its an important decision.

Of online forms are abandoned before being completed.

"In the future, there will not be any significant websites that do not contain the Call Me Now capability. The question is: How significant do you want your website to be?"

"A quick, painless way to get potential customers on the phone - and keep current ones happy."

"Sixty percent of those website visitors who start an order form never complete it" - Forrester Research

"To avoid the cost of a freephone number, use an online callback service "